Troubleshooting

Encountering issues with the Sustainian Jira plugin can be frustrating, but many common problems can be resolved with a few simple checks and actions. This section provides guidance on addressing typical challenges you might face while using the plugin.

General Troubleshooting Steps

1. Check User Permissions:
   Ensure that you have the necessary permissions to perform the actions you are attempting. Lack of administrative rights often restricts the ability to make changes or access certain data.

2. Verify Plugin Installation and Configuration:
   Confirm that the Sustainian plugin is installed correctly and that all configurations are properly set. Incomplete setups can lead to functionality issues.

3. Review Network and API Connections:
   For features that require internet access or integration with external applications like Tempo Timesheet, check your network connection and ensure that all necessary APIs are functioning correctly.

Specific Issues

Data Not Displaying Correctly:

• Cause: Misconfiguration in settings or incomplete data entry.

• Solution: Double-check all relevant settings and configurations. Ensure that all necessary data fields are filled out correctly.

Unable to Connect to Tempo Timesheet:

• Cause: Incorrect API credentials or permissions.

• Solution: Revisit the API integration settings within both Jira and Tempo. Ensure that the correct API keys are in use and that they have not expired.

Changes Not Taking Effect:

• Cause: Browser caching or session issues.

• Solution: Clear your browser cache or try accessing the plugin from a different browser or incognito mode to see if the issue persists.

Dashboard Widgets Not Updating:

• Cause: Real-time data processing delays or configuration errors.

• Solution: Check for any delays in data transmission or processing. Wait a few moments and refresh the dashboard. If the issue continues, check the widget configurations for errors.

Permissions Issues with Role Settings:

• Cause: Users not assigned correctly to their roles.

• Solution: Verify that all users are assigned to the appropriate roles within the plugin settings. Ensure that no conflicting permissions are overriding these settings.

Support and Feedback

• Getting Help:

If you encounter issues or have questions about the Sustainian plugin, please reach out to the support team through the help section in the plugin or via your Jira Cloud support portal.

• Providing Feedback:

Feedback is crucial for improving the Sustainian plugin. Share your experiences and suggestions to help enhance the tool’s functionality and user experience. Provide them with detailed information about the problem, including what steps you have already tried, any error messages, and screenshots if possible.