Uninstalling a plugin from your Jira Cloud instance can be straightforward, but it's crucial to manage the process carefully to ensure data integrity and minimize disruption to users. This guide outlines the steps for properly uninstalling the Sustainian Jira plugin from a Jira Cloud instance.

Before You Uninstall: We're Here to Help!

We're sorry to hear that you are considering uninstalling the Sustainian Jira plugin. Our Team is committed to providing a valuable and effective solution to help your organization track and manage its environmental impact. If you're experiencing issues with the plugin or if it's not meeting your needs, we encourage you to reach out to us before uninstalling.

Contact Us First

Share Your Concerns:

We deeply value your feedback and are here to address any concerns you might have about the plugin. Perhaps there's a feature that isn't working as expected, or maybe there are additional functionalities you need.

Get Support:

Contact our support team by visiting the support section within the plugin or by accessing our dedicated support page from the plugin listing in the Atlassian Marketplace. Provide us with details about the issues you're facing or the improvements you'd like to see.

Explore Solutions:

Our Support Team is ready to work with you to find solutions, whether that involves troubleshooting problems, discussing potential updates, or customizing features to better suit your needs. We aim to ensure that the Sustainian plugin effectively supports your sustainability goals.

Why Your Feedback Matters

Improving the Plugin:

Your input helps us make necessary improvements to enhance the plugin’s functionality and user experience. By sharing your experience, you contribute to the development of a tool that not only meets your needs but also benefits the broader community of users.

Understanding User Needs:

Feedback from users like you is invaluable in helping us understand how the plugin is used in diverse environments and how we can align our development efforts with user expectations and needs.

If you decide to uninstall anyway…

Pre-Uninstallation Considerations

Before proceeding with the uninstallation of the Sustainian plugin, consider the following:

• Data Backup: Back up manually any data related to the plugin that you may need in the future (eg.: office-people matrix, roles). Uninstalling the plugin will remove all associated data from your Jira Cloud instance and Our backend system.

• Notify Users: Inform all users who interact with the plugin or the Carbon Footprint Dashboard about the upcoming change to prepare them for the removal and to prevent any confusion or workflow disruptions.

Uninstallation Process

1. Accessing Plugin Management:

   • Log into your Jira Cloud instance.

   • Click on the ‘Apps’ tab in the top menu to open the dropdown menu.

   • Select ‘Manage your apps’ to access the app management dashboard for your Jira Cloud.

2. Locating the Sustainian Plugin:

   • Use the search function within the ‘Manage your apps’ dashboard to find the ‘Sustainian - Carbon Footprint Tracking for Jira’ plugin. Alternatively, scroll through the list of installed apps to locate it.

3. Uninstalling the Plugin:

   • Click on the Sustainian plugin to expand the view and see more options.

   • Find and click the Uninstall button. This is usually found at the bottom of the plugin's details section.

   • A confirmation dialog will appear, asking if you are sure you want to uninstall the plugin. Confirm your decision to proceed.

4. Confirming the Uninstallation:

   • Jira Cloud will process the uninstallation request. You may see a progress indicator or a brief loading screen.

   • Once completed, a confirmation message will be displayed indicating that the plugin has been successfully removed from your Jira Cloud instance.

5. Post-Uninstallation Actions:

   • Verify that the plugin has been removed by revisiting the ‘Manage your apps’ section; the Sustainian plugin should no longer be listed.

   • Ensure that any functionalities or dashboard elements previously added by the plugin are deactivated and no longer visible to users.

Troubleshooting Uninstallation Issues

• Plugin Remnants: If you notice that some components of the plugin appear to remain after uninstallation, consider clearing your browser cache and refreshing the page. If remnants persist, contact Atlassian support for assistance.

• Checking Dependencies: Ensure there are no critical dependencies on the plugin before uninstallation. Removing essential plugins without adequate preparation can lead to operational disruptions.

Sustainability Tips

As part of our commitment to supporting your company's environmental efforts, we offer practical tips to help you reduce your carbon footprint. Here's a tip that can make a significant difference in your company: