FAQs

1. What is the Sustainian Jira Plugin?
   The Sustainian Jira Plugin is an add-on for Jira that allows organizations to manage projects with an emphasis on environmental impact by calculating the carbon footprint.

2. What Jira versions are compatible with Sustainian? 

   Sustainian is compatible with Jira Cloud and recent versions of Jira Server and Data Center. For specific version compatibility, please refer to our detailed documentation or contact support.

3. How can I install the Sustainian plugin? 

   The plugin can be installed directly from the Atlassian Marketplace. Search for 'Sustainian - Carbon Footprint', click on the plugin, and then select 'Get it free' to install it on your Jira instance.

4. What features does the free version of Sustainian offer? 

   The free version includes basic functionalities such as tracking the carbon footprint of projects based on time spent on issues and using default emission factors. It provides visual reports and allows you to set up basic emission tracking across your projects.

5. What additional features can we expect in Sustainian PRO? 

   Sustainian PRO will offer advanced features such as customizable emission factors, detailed analytics dashboards, integration with external data sources, and automated reporting capabilities that can be tailored to corporate sustainability reporting requirements.

6. Will there be any training or support provided for Sustainian? 

   Yes, all users of Sustainian receive access to our comprehensive online documentation and community forums. PRO version subscribers will also have access to dedicated support including onboarding assistance and ongoing technical support.

7. What is the pricing structure for Sustainian PRO?
   Pricing details for Sustainian PRO will be announced closer to its launch. The structure will be based on the size of the user base and the specific features utilized. Please sign up for our newsletter to receive the latest updates and exclusive offers.

8. How do I update the Sustainian plugin?
   Updates are automatically available through the Atlassian Marketplace. Notifications about pending updates will appear in your Jira instance, where you can directly apply them.

9. Can Sustainian help in achieving compliance with environmental regulations?
   Yes, Sustainian helps document and manage your carbon emissions data, which can support compliance with various environmental regulations and corporate social responsibility (CSR) reporting.

10. When is Sustainian PRO expected to be released?
    We are targeting a release for Sustainian PRO within the next quarter. Exact dates will be communicated through our newsletter and announcements on our website.

11. Is there a limit to the number of projects that can be tracked with the free version of Sustainian?
    There is no limit to the number of projects you can track with the free version, making it ideal for teams of any size to begin assessing their environmental impact.

12. Why do the data on the dashboard always change?
    The plugin provides real-time data, which means it recalculates the figures every time the dashboard is accessed.

13. Why do I see blurred interfaces or a skeleton view on dashboard?
    This occurs when calculations are in progress or if a technical issue has occurred. Try accessing the dashboard later or contact our Support Team for assistance.

14. Which countries do we have detailed data on?
    We have data on every country in the world, but we provide more detailed information on the United States and countries in Europe.

15. I don't live in the USA or a European country, but I need country-specific data. What should I do?
    Please contact us directly, and we will assist you in obtaining the specific data (if this data is available) you require for your country. Our team is ready to provide support and guidance to ensure you get the information you need.

16. What types of images can I upload for my office?
    You can upload almost any type of image, but please be mindful of copyright laws. We recommend taking photographs of your own office. This not only ensures compliance with copyright regulations but also adds a personal touch to your workspace presentation.

17. What does enabling a project in the Sustainian Jira Plugin do?
    Enabling a project allows the Carbon Footprint Dashboard and related carbon footprint calculations to be active for that project. Disabled projects will not display the Dashboard or perform calculations.

18. How do I move projects between Enabled and Disabled statuses?
    You can drag and drop projects between the "Enabled Project" and "Disabled Project" columns in the Project Enabling interface, or use the arrow buttons provided for each project listing.

19. How can I change the unit of measurement from Metric to Imperial?
    Navigate to the Display Preferences in the plugin settings and select the desired option under the 'Unit of Measurement' section.

20. What should I do if my display preferences are not saving?
    Ensure you have clicked the 'Save' button at the bottom of the Display Preferences page. If issues persist, check your internet connection, browser settings, or contact your system administrator.

21. How do I assign a user to a role like Global Admin or Project Admin?
    Open the Role Settings, click the user addition icon under the desired role column, select the users to assign, and then click 'Add User'. Save your changes to update the roles.

22. Can a user belong to multiple roles within the Sustainian Jira Plugin?
    No, each user can be assigned to only one role at a time within the Sustainian Jira Plugin to maintain clear permissions and responsibilities. But It is recommended to add all Jira users to the Users group to ensure they have basic access and functionalities required for day-to-day operations.

23. How do I add a user to a specific office in the People - Office settings?
    In the People - Office settings, click 'Add User' under the respective office, select the users in the modal, and then click 'Add User'. Ensure you save your settings afterward.

24. What if I need to remove a user from an office or in the role?
    To remove a user, reopen the user addition modal, deselect the user or click the x next to their name, and save the changes.

25. Can you explain how the backend of the Sustainian Jira Plugin operates, and what measures do we have in place to ensure high availability?
    The backend of our Sustainian Jira Plugin is built on robust, scalable cloud infrastructure designed to ensure seamless functionality and high availability. Our backend services operate on Cloudflare cloud with automatic failover capabilities to maintain service continuity and minimize downtime. We employ load balancing to efficiently distribute user requests to the servers, enhancing responsiveness and system performance. We conduct regular updates and maintenance to further enhance the reliability and security of our services. For businesses requiring even higher levels of uptime, we offer customized solutions tailored to meet specific operational needs and ensure that your mission-critical processes always have the support they require.

26. Are there plans to integrate the Sustainian Jira Plugin with other worklog plugins?
    Yes, we are actively planning to expand the integration capabilities of the Sustainian Jira Plugin with additional worklog management plugins. Our goal is to provide a comprehensive Carbon Footprint measuring tool and efficient toolset that enhances all aspects of project management.

27. How can I collaborate or contribute to the development of the Sustainian Jira Plugin?
    If you are developing Jira plugins and are interested in exploring collaboration opportunities, we would love to hear from you. We are open to new ideas and partnerships to shape the future tools of project management together. Please contact us to discuss how we can work together to enhance our offerings.

28. Does the Sustainian Jira Plugin currently support API integration?
    Currently, our Sustainian Jira Plugin does not have API connectivity. However, integrating API capabilities is a significant part of our development roadmap. We understand the importance of API access for enhancing functionality and flexibility, allowing for better integration with other systems and tools. We recommend keeping an eye on future updates as we are actively working to include this feature. Please check back periodically or subscribe to our updates for the latest enhancements to our plugin.

29. What is the future development roadmap for the Sustainian Jira Plugin?
    We are continually working to improve and expand the Sustainian Jira Plugin. Our roadmap includes enhanced analytics capabilities, deeper integrations with other Jira apps, and improved user interface designs to provide a more seamless experience. We prioritize updates that add value to project management workflows and support sustainable practices within organizations. For more detailed insights into upcoming features and to participate in their development, we encourage you to join our Sustainian Early Access Program. This program provides members with the opportunity to test new features, provide feedback, and influence the final product releases.

30. How can I suggest a new feature for the Sustainian Jira Plugin?
    We welcome feedback and suggestions from our users as they play a crucial role in shaping the direction of our plugin development. If you have a feature request or suggestion, please submit it through our user feedback portal on our website. We review all submissions and consider them for inclusion in our development roadmap.

31. How often are new features added to the Sustainian Jira Plugin?
    We aim to release updates to the Sustainian Jira Plugin on a monthly basis. Major feature releases are typically planned quarterly, while minor updates and bug fixes are rolled out as needed. We ensure that each update is thoroughly tested to meet our high standards of quality and reliability.

Sustainability Tips

As part of our commitment to supporting your company's environmental efforts, we offer practical tips to help you reduce your carbon footprint. Here's a tip that can be implemented across your entire company: